Job description
As Key Account Manager, you will play a crucial role in ensuring the satisfaction and success of key customers, including Schools, Multi Academy Trusts and Local Authorities. You will be the primary point of contact for these accounts, guiding them through every stage of their journey, from onboarding to ongoing support.
*Relationship Management: Cultivate and nurture strong relationships with key customers, ensuring high levels of satisfaction and addressing any concerns effectively.
*Account Strategy: Develop a deep understanding of each account’s unique needs and strategic goals to drive renewals, retention, and expansion opportunities.
*Proactive Engagement: Lead regular check-ins and strategic reviews, presenting product updates and proposing new solutions that add value.
*Business Development: Identify opportunities for cross-selling and upselling within existing accounts while also prospecting new business opportunities.
*Mentorship: Share best practices and provide mentorship to team members, fostering professional development within the team.
*Collaboration: Work closely with Marketing and Education teams to strategize events and promotional activities that enhance brand visibility.
Requirements
*Proven experience in customer success or key account management, preferably in the EdTech sector.
*Strong organisational skills with the ability to manage multiple accounts effectively.
*Excellent interpersonal and communication skills, with a knack for building rapport with customers.
*Proficiency in using CRM tools to manage interactions and track customer data.
*A proactive attitude with a passion for delivering exceptional customer service.
This is an excellent opportunity to work with a company that values integrity, kindness, and quality. You will be part of a supportive environment that encourages professional growth and innovation.
If you are interested in hearing more, please submit your CV along with a cover letter detailing your relevant experience.