Job description
The Customer Success team works closely with customers and users to ensure they get maximum value from the product. The role involves working with trusts and councils at a central level to manage implementation, organisation-wide assessments, deliver training, and provide tailored support. Weekly visits to classrooms to engage with teachers, school leaders, and pupils are also part of the role.
The company’s UK branch entered the market in August 2024, and the role involves working proactively to ensure customer success and helping create processes for quick growth over the coming years.
Key Responsibilities:
– Ensure teachers, pupils, and school leaders know how to use the EdTech solution effectively
– Manage implementation and organisation-wide assessments
– Deliver training and provide tailored support
– Visit classrooms weekly to engage with teachers, school leaders, and pupils
– Build strong, trust-based relationships with customers
– Help create processes to enable quick growth
– Work proactively to ensure customer success
Requirements
Requirements:
– Experience in Customer Success or Account Management
– Experience with EdTech / SaaS is a strong plus
– Experience working in a startup is a strong plus
– Experience as a Maths teacher with some account management would be considered
– Minimum of 3 years of work experience
– A university degree is a strong advantage
– Confidence in Primary and Secondary Maths
If you are ambitious, energetic, and enjoy helping others grow, this role is for you.
How To Apply:
If you believe you have the skills and experience required for this role, then please get in touch. We look forward to hearing from you. Please apply via ben@brsearch.co.uk