Job description
I’m working with an established education technology company looking for a Customer Success Lead to manage strategic international customers and lead a team of Customer Success Managers.
This is a hands-on role for someone who enjoys being close to customers while helping a team do its best work. You’ll take ownership of a focused portfolio of complex, high-value accounts, guiding customers through onboarding, implementation and adoption. You’ll also coach the CSM team, support them with challenging situations and help build a more consistent approach to customer success.
The role has a commercial side too. You’ll identify opportunities to deepen customer relationships and help develop a professional services offering that delivers measurable value.
What you’ll be doing:
* Managing senior relationships with key international education customers.
* Leading and mentoring CSMs, including supporting their development and helping them resolve complex issues.
* Overseeing onboarding, implementation and adoption across your own customer portfolio.
* Using customer data and reporting to identify risks, improve service and spot opportunities.
* Working with colleagues across the business to turn customer feedback into practical improvements.
* Helping shape and grow the professional services offering.
* Representing the business in senior customer meetings, with some international travel when needed.
Requirements
What I’m looking for:
You’ll have strong customer success, account management or professional services experience, along with experience leading or mentoring others. You should be comfortable managing complex accounts, speaking with senior stakeholders and bringing structure to a busy international customer environment.
A background in EdTech or assessment would be a real advantage, particularly if you’ve worked with schools, education groups or other learning providers. Experience working across international markets would also be valuable.
The business is remote-first, and the package is £60K–£75K base plus a 20–30% bonus.
If you’d like to hear more, please get in touch for a confidential conversation. To apply please send a CV and Covering Letter to ben@brsearch.co.uk